SUMO Community Management Plan (Month 1)

Company: Mozilla Community (under CC license)
Manager: SUMO
Start: February 1, 2010
Finish: February 1, 2010
Report Date: February 10, 2010

Gantt Chart

WBS Name Work
     
1 Internal 18d
1.1 Get in touch with SUMO community 4d
1.1.1 Say Hi 1d
1.1.2 Review and statistics of current software platforms (TikiWiki, LiveChat, IRC) 2d
1.1.2.1 Define the problems with current systems. 1d
1.1.2.2 Usability is the missing link (Entry points) 1d
1.1.3 Read more about Roadmap (SumoDev, Sumo) 1d
1.2 Get in touch with L10n owners and approvers 7d
1.2.1 Get statistics from Cheng 1d
1.2.2 Get statistics from Topal (de -main locale) 1d
1.2.3 Get statistics from other 'external' support communities 1d
1.2.4 Find all support communities in the World (currently not connected to SUMO) 4d
1.2.4.1 Get in touch with them 1d
1.2.4.2 Ask Firefox L10n team for info NOR help 1d
1.2.4.3 Research with Marketing teams and Community 1d
1.2.4.4 Put all info into wiki 1d
1.3 Governance 4d
1.3.1 Who are the leaders? Do we need them? 1d
1.3.1.1 Analyze the Community and its Workflows 1d
1.3.2 Gov 1.0 3d
1.3.2.1 Areas of expertise 1d
1.3.2.2 User groups based on previous task 1d
1.3.2.3 Task assignment system 1d
1.4 Carma 3d
1.4.1 me@support.mozilla.com 1d
1.4.2 Friends on the Tree 1d
1.4.3 T-Shirt (I am a SUMO fighter) 1d
2 External 5d
2.1 Create the missing link (support L10n) 4d
2.1.1 SUMO User Group program (Docs and ideas) 1d
2.1.1.1 How to apply, documentation and guidelines 1d
2.1.2 Clear communication strategy with user 1d
2.1.3 Where are they (the active members) User Group (actions) 2d
2.1.3.1 Seek (Search on Twitter, Facebook, forums, blogs) 1d
2.1.3.2 and .. Integrate them into community 1d
2.2 Spread the word about SUMO. SUMO is not 相撲 1d
2.2.1 Marketing and community: A campaign : Join the SUMO team 1d
3 Events 5d
3.1 How to present SUMO idea and community to all IT related events (OS corners, talks, ambassadors, etc ) 1d
3.2 Create online events 3d
3.2.1 Welcome parties 1d
3.2.2 SUMO meetups 1d
3.2.3 Screencasts 1d
3.3 Create offline events 1d
3.3.1 SUMO community meetups (Sumo Fridays) 1d
4 Offline support 1d
4.1 OpenSource model based Offline support (discussion) 1d
5 Workflows 3d
5.1 Document all workflows 1d
5.2 Describe the Business Processes (Community Processes) 1d
5.3 Try to optimize them (Workflows/ BP (CP)) 1d
Week 5, 2010 Week 6, 2010 Week 7, 2010 Week 8, 2010
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 1 2

Tasks

WBS Name Start Finish Work Priority Complete Cost
1 Internal Feb 1 Feb 1 18d
1.1 Get in touch with SUMO community Feb 1 Feb 1 4d
1.1.1 Say Hi Feb 1 Feb 1 1d 0%
1.1.2 Review and statistics of current software platforms (TikiWiki, LiveChat, IRC) Feb 1 Feb 1 2d
1.1.2.1 Define the problems with current systems. Feb 1 Feb 1 1d 0%
1.1.2.2 Usability is the missing link (Entry points) Feb 1 Feb 1 1d 0%
1.1.3 Read more about Roadmap (SumoDev, Sumo) Feb 1 Feb 1 1d 0%
1.2 Get in touch with L10n owners and approvers Feb 1 Feb 1 7d
1.2.1 Get statistics from Cheng Feb 1 Feb 1 1d 0%
1.2.2 Get statistics from Topal (de -main locale) Feb 1 Feb 1 1d 0%
1.2.3 Get statistics from other 'external' support communities Feb 1 Feb 1 1d 0%
1.2.4 Find all support communities in the World (currently not connected to SUMO) Feb 1 Feb 1 4d
1.2.4.1 Get in touch with them Feb 1 Feb 1 1d 0%
1.2.4.2 Ask Firefox L10n team for info NOR help Feb 1 Feb 1 1d 0%
1.2.4.3 Research with Marketing teams and Community Feb 1 Feb 1 1d 0%
1.2.4.4 Put all info into wiki Feb 1 Feb 1 1d 0%
1.3 Governance Feb 1 Feb 1 4d
1.3.1 Who are the leaders? Do we need them? Feb 1 Feb 1 1d
1.3.1.1 Analyze the Community and its Workflows Feb 1 Feb 1 1d 0%
1.3.2 Gov 1.0 Feb 1 Feb 1 3d
1.3.2.1 Areas of expertise Feb 1 Feb 1 1d 0%
1.3.2.2 User groups based on previous task Feb 1 Feb 1 1d 0%
1.3.2.3 Task assignment system Feb 1 Feb 1 1d 0%
1.4 Carma Feb 1 Feb 1 3d
1.4.1 me@support.mozilla.com Feb 1 Feb 1 1d 0%
1.4.2 Friends on the Tree Feb 1 Feb 1 1d 0%
1.4.3 T-Shirt (I am a SUMO fighter) Feb 1 Feb 1 1d 0%
2 External Feb 1 Feb 1 5d
2.1 Create the missing link (support L10n) Feb 1 Feb 1 4d
2.1.1 SUMO User Group program (Docs and ideas) Feb 1 Feb 1 1d
2.1.1.1 How to apply, documentation and guidelines Feb 1 Feb 1 1d 0%
2.1.2 Clear communication strategy with user Feb 1 Feb 1 1d 0%
2.1.3 Where are they (the active members) User Group (actions) Feb 1 Feb 1 2d
2.1.3.1 Seek (Search on Twitter, Facebook, forums, blogs) Feb 1 Feb 1 1d 0%
2.1.3.2 and .. Integrate them into community Feb 1 Feb 1 1d 0%
2.2 Spread the word about SUMO. SUMO is not 相撲 Feb 1 Feb 1 1d
2.2.1 Marketing and community: A campaign : Join the SUMO team Feb 1 Feb 1 1d 0%
3 Events Feb 1 Feb 1 5d
3.1 How to present SUMO idea and community to all IT related events (OS corners, talks, ambassadors, etc ) Feb 1 Feb 1 1d 0%
3.2 Create online events Feb 1 Feb 1 3d
3.2.1 Welcome parties Feb 1 Feb 1 1d 0%
3.2.2 SUMO meetups Feb 1 Feb 1 1d 0%
3.2.3 Screencasts Feb 1 Feb 1 1d 0%
3.3 Create offline events Feb 1 Feb 1 1d
3.3.1 SUMO community meetups (Sumo Fridays) Feb 1 Feb 1 1d 0%
4 Offline support Feb 1 Feb 1 1d
4.1 OpenSource model based Offline support (discussion) Feb 1 Feb 1 1d 0%
5 Workflows Feb 1 Feb 1 3d
5.1 Document all workflows Feb 1 Feb 1 1d 0%
5.2 Describe the Business Processes (Community Processes) Feb 1 Feb 1 1d 0%
5.3 Try to optimize them (Workflows/ BP (CP)) Feb 1 Feb 1 1d 0%

Resources

Name Short name Type Group Email Cost
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